POLICIES

Minimal white background with a small gray four-point star near the lower center and a partial gray circle on the right edge

Review Important Stay Details

Before booking your stay, we encourage you to review our policies so you know what to expect when planning time with us in Lakeside. A quick look through these details can help you prepare for a smooth visit and make the most of your White Mountains getaway.

SMOKING

All our rooms are non-smoking, as is the lodge itself, including all areas around the house. Also no candles or incense please. We can direct you to outdoor locations where you may smoke. If you smoke in your room there will be a $250 cleaning charge.


COMMUNICATIONS

We offer phones with voice mail and free calling in all guest rooms and you are welcome to give our phone number as a contact point. Cellphone coverage inside is not reliable. We offer complimentary WiFi throughout the lodge.


MINIMUM STAY

A two-night minimum stay is required for booking on-line. A three-night minimum stay is required for some holiday weekends.


CHECK-IN AND CHECK-OUT TIMES

Check-in time is 4 PM to 9 PM. You can drop off luggage etc. earlier than 4 PM or arrive later than 9 PM - please just call ahead to let us know. Check-out time is 11 AM.


DEPOSITS

When you book, a 50% deposit will be charged to your credit card.


CANCELLATION POLICY

Daily Reservations

Cancellations made at least 48 hours before arrival are fully refundable. Cancellations made less than 48 hours before arrival are subject to a $35 cancellation fee or loss of the first-night deposit.


Weekly Reservations

Cancellations made at least 7 days before arrival are subject to a $50 cancellation fee. Cancellations made less than 7 days before arrival will result in loss of the reservation deposit.


Monthly Reservations

Cancellations made at least 30 days before arrival are subject to a $100 cancellation fee. Cancellations made less than 30 days before arrival will result in loss of the reservation deposit.


No-Shows & Early Departures

No-shows and early departures are 100% non-refundable. No refunds or credits will be issued for unused nights.


Cancellation requests may be reviewed on a case-by-case basis. Exceptions may be made for extenuating circumstances and are subject to management approval.